Systems Administrator I – NMCI Desktop Support – TS with SCI eligibility, willing to get CI Poly, Springfield, VA, Immediate Hire

Springfield, VA

Job Description

Clearance:  Top Secret with SCI Access / CI Poly (or willing to take CI Polygraph)

 

Position #: 486727490

 

Click below to apply for the Systems Administrator I – NMCI Desktop Support position:

 

Systems Administrator I – NMCI Desktop Support

 

Synertex is seeking to hire a Systems Administrator I – NMCI Desktop Support to support our government customer based in Springfield, VA.  The position is required to be onsite.  The position supports local sites and conducts local travel to the Pentagon.

 

Benefits include 15 days PTO, 11 days Paid Government Holidays, a 401k with 6% matching and an inclusion in our employee profit sharing program.

 

Description:

The IT Enterprise Desktop team supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), high-performance graphic workstations, thin clients, huddle room conferencing systems, printers, scanners, multifunction printers, and endpoint.

 

The Alternate Contract Technical Representative (ACTR) will be responsible for directly supporting the classified and unclassified Navy Marines Corps Intranet (NMCI) workstations.  This position is responsible for enhancing the overall customer experience for NMCI. Consults with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.  interfaces with NMCI Service Desk to ensure customer issues are resolved. Maintains logs and other documentation for analyses.

 

Order and manage services as well as order any infrastructure that may be required. The role utilizes the NMCI Enterprise Tool (NET) to review and analyze IT asset data. Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, and facility SIPR capability expansion.  Requests changes to existing NMCI service. Resolves day-to-day NMCI operational issues. Ensure NMCI guidance is communicated from the customer technical representative (CTR). Initiate and resolves service request/problem incidents.

 

Organizes, directs, coordinates, and communicates the planning and production of all activities associated with assigned projects, including configuration management, change management, and logistics/resource coordination ensuring accuracy and completion of all necessary documentation/inventory controls.

 

Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI tokens, and NMCI Hardware requests.

Mandatory Qualifications

  • Shall have 3 or more years of experience in service desk, desktop support, system administration, or related roles.
  • Shall have demonstrated experience deploying and managing end user issues on Microsoft Windows desktop platforms.
  • Shall have demonstrated experience working directly with customers at all levels – in person or over the phone – to elicit all necessary details to capture their IT requirements accurately and completely.
  • Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position as defined.

Desired Qualifications

  • Previous NMCI experience.
  • Microsoft 365 experience.
  • Microsoft Windows 10 and/or Windows 11 experience.
  • Strong Tier 2 help desk experience.
  • Microsoft 365: Modern Desktop Administrator Associate or similar Microsoft client-side certification.
  • Familiarity with operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs).
  • Familiarity with basic Networking troubleshooting concepts and approaches.
  • Formal training and/or certified in the following Information Technology Infrastructure Library (ITIL) Foundations versions 3 or 4.
  • Familiarity coordinating with external Service Desk teams.